Password Policies and Resets

Student Accounts

Your student user name and password gives you access to your student records, student email, Blackboard and some library resources. It is important that you keep this information secure. Do not share it with anyone.

Your user name is usually your first initial, your last name, and four digits (e.g. jsmith0001). You are allowed to choose your password. You are required to use a complex password which is at least 8 characters long and contains at least three of the following:

  • A lower case letter
  • An upper case letter
  • A number
  • A symbol

Passwords containing your first name, last name, or user name will be rejected. You should not use your birth date, anniversary or other information that may be easily obtained as part of your password.

Students are required to change their password every 180 days. If a password is not reset within 180 days, it will expire and you will need to be reset to access the account. You may reset your password online through the 

User Account Center   or call the Go KCTCS! Student Helpdesk at 1-855-5GO-OCTC (1-855-546-6282). In order to use the User Account Center, you must have a valid Home Email Address (other than your KCTCS email address) on file in Student Self-Service because the User Account Center will send a password reset code to that email address. If changing your password online through the User Account Center it is recommended that you use Internet Explorer, and not Mozilla Firefox or Google Chrome. Students may also reset their password by using any campus computer, pressing ctrl+alt+delete, and following the "Change a Password" menu option.

How long do Students and Graduates continue to have access to email?

Students who are enrolled in a current or future term have access to Email and Student Self-Service and continue to have access through the end of the last term in the next calendar year after their enrollment. That is, a student who enrolls in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

This also applies to recent Graduates. That is, a student who enrolls in and graduates in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

Employee Accounts

***Employee accounts include all Student Worker, Ready to Work, Work and Learn and Concurrent/Dual Enrollment Instructors***

Employees may reset their password through the User Account Center. In order to use the User Account Center, you must have a valid Home Email Address (other than your KCTCS email address) on file in Employee Self-Service because the User Account Center will send a password reset code to that email address. If changing your password online through the User Account Center it is recommended that you use Internet Explorer, and not Mozilla Firefox or Google Chrome. Employees may also reset their password by using any campus computer, pressing ctrl+alt+delete, and following the "Change a Password" menu option.

For a complete list of employee policies and procedures please review the Information and Information Technology Responsible Use Policy.