Smartphone Setup

If you have a Smartphone that supports Microsoft Exchange Server, you can set up your phone to receive your KCTCS email. Just use the settings for your Smartphone below. These settings are provided for your information only; we do not support hardware that does not belong to the college.

Windows Mobile

  • Exchange server:
  • Username: same as you use for your e-mail address (e.g.
  • Password: same as you use for your KCTCS computer login
  • Domain: kctcsacc
  • Encryption or Use SSL? Check this option or select yes


  • From Settings, select Mail Contacts Calendar
  • Select Add Account
  • Select Microsoft Exchange as the account type
  • Enter your email address in both the Email Address and Username fields
  • Enter your password in the Password field
  • If prompted that settings could not be determined, click Continue
  • If asked for server name, enter
  • Save the configuration

iPhone Reconfiguration

  • After your mailbox has been upgraded, open the Mail app on your iPhone.
  • You will receive an error Cannot Get Mail: The username or password is incorrect
  • Click Settings, Mail Contacts Calendar
  • Change Server to
  • Ensure Username is set to your full email address
  • Click Done
  • Allow time for the device to verify settings, and then exit to the home screen. After opening the mail app, it will need time to resynchronize content.
  • If mail is still not being delivered to your device, you may need to go through the full setup using the instructions below, depending on your device type.

Android Phones

  • Navigate to Account Settings, and select Add Account
  • Choose Microsoft Exchange ActiveSync
  • Enter your email address and password
  • If prompted to accept the Activation Agreement, select Yes
  • When prompted to enter Domain, scroll to the bottom and select Manual Setup
  • Enter in the Exchange server field
  • If prompted that " must be able to remotely control security features", select Yes
  • Set any account options required
  • Name your account
  • If prompted to "Update Security Settings", click Activate

Note: If you are able to successfully connect an Exchange account on your phone, but your email and contacts are not syncing with your device, your company may have a security policy that prevents syncing.