Small Business | OCTC

Small Business Training

*Call for availability: 270-686-4444.

At-Your-Elbow Computer Training

Workforce Solutions offers customized training for up to 3 of your employees to help improve their skills and efficiency.

Areas addressed can include project management, scheduling, organization, communication, research, data collection and analysis.

Software-specific training could include:
Microsoft: Outlook Mail/Calendar (both desktop and mobile), Excel, Word, PowerPoint, Publisher
Google: Gmail, Search, Advanced Search, Maps, other Google Apps
Salesforce (Customer Relationship Management)
Facebook: Marketing your business on Facebook

Other possible topics:
Creating a Website for your Business and ensuring it shows up in searches
Transferring data from one computer program to another without re-typing values

Cost: $125/hour for 1-3 employees

If you have other technology needs, please call for availability.

Customer Service Certification

This program will give participants the opportunity to obtain the National Career Readiness Certificate (NCRC), a National Professional Certificate in Customer Service (NPCSS), Educational instruction will be provided by a certified teacher to deliver the National Retail Foundation course in Retail Operations. The five-part retail operation course includes facilitator and participant guides targeting specific areas of skill and knowledge: Retail Industry Overview, Customer Service, Selling and Service, Store Operations, and Getting the Job.

$124 (includes the price of the test)


myriad logo

This course covers the fundamentals of using QuickBooks to track the finances of a small business. Kevin Schwartz, CPA with Myriad CPA Group, will teach you how to set up a new company, manage bank account transactions, maintain customer and vendor information, generate reports, and write and print checks. You will also create invoices and credit memos, add custom fields, set up budgets, and learn about data backup/protection.