Computer Based Training

Current training offered through Workforce Solutions:

LEADERSHIP & MANAGEMENT
Getting Generations to Work Together
Becoming a Presenter with Purpose
How to Delegate Effectively
Managing Employee Performance
Interviewing and Hiring While Protecting Yourself and Your
Organization

HUMAN RESOURCES
Sexual Harassment Prevention for Employees
Sexual Harassment Prevention for Managers
Diversity and Inclusion: Creating a Positive Workplace Environment
Drug-Free Workplace for Managers
Business Email Usage and Ethics

CUSTOMER SERVICE
Identifying and Exceeding Customer Needs
Mastering the Telephone: Basic Skills
Handling Customer Complaints
Excellence in Customer Service
Five Steps to Problem Solving and Diffusing Upset Customers
Is the Customer Always Right?
Stellar Customer Service Best Practices

INFORMATION SECURITY
Cyber Security: How to Stay Safe Online

PROJECT MANAGEMENT
Managing Your Project Team and Team Communication

HEALTH & SAFETY
Staying Safe in the Workplace

For more information, call 270.686.4444

or email john.bryenton@kctcs.edu