Computer Based Training

Good Communication for Success

LC25237 – 10 mins (No Assessment)

Description: Communication is more than just talking; it involves listening and speaking skillfully as you interact with people who may be fearful, angry, or frustrated. Miscommunication, which when we fail to communicate clearly, can cause very serious consequences. It may actually be the cause of the conflict in the first place. Good communications skills are critical to your success in business. You have to be able to communicate your ideas as well as respond to ideas from others. You have to be able to respond to questions, handle conflict, and listen to your employees. 

At the conclusion of this course you should know:

• Guidelines for properly communicating feedback
• Some techniques for being a good listener
• Different elements of nonverbal communication 

Workplace Communication - Presentations and Nonverbal Communication

LC25249 – 10 mins (No Assessment)

Description: For many people, the thought of making a presentation inspires anxiety. If you're one of those people, the best way to get over your fear is just to get up and do it. With time, it will get easier, and you might even start enjoying it. Throughout your business career, you'll likely be called on to present reports, address groups at all levels in the organization, represent your company at various events, run committee meetings, lead teams, or make a sales pitch. There are some methods and strategies to make these easier, less frightening, and more effective. 

At the conclusion of this course you should have:

• The four steps to creating an effective presentation
• Guidelines for using visual aids
• How nonverbal communication can affect your presentation

Lead by Listening

LC25272 – 10 mins (No Assessment)

Description: Listening is the one skill that most employees say is truly important for their supervisors to have. With effective listening as your foundation, you can accomplish a lot as a leader. It is an important skill at work, just as it is in private life. 

At the conclusion of this course you should have:

• The four parts of effective listening
• Learned how to be a supportive listener

Understanding Communication

LC25279 – 10 mins (No Assessment)

Description: Communication is the process of exchanging information between individuals. Ensuring that this information is correctly received is vital to organizations and businesses. It’s how we coordinate actions and achieve goals. The majority of a manager’s time is spent communicating, and communication ability is firmly related to a manager’s performance.

At the conclusion of this course you should have:

• The importance of communication
• Understood the communication process
• Various problems caused by miscommunication

Barriers to Communication Success, Part One

LC25058 – 10 mins (No Assessment)

Description: Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. After completing this course, you will have taken a major step to improving your interpersonal communications skills.

At the conclusion of this course you should have:                           

• The three communication barriers of inference, bypassing, and allness                                            
• Techniques for avoiding and handling these barriers

Barriers to Communication Success, Part Two

LC25059 – 10 mins (No Assessment)

Description: Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. Thus equipped, you will have taken a major step to improving your interpersonal communications skills. 

At the conclusion of this course you should have:                          

• Several communication barriers, including: indiscrimination polarization frozen evaluation,  pointing, blundering resistance to change                                          
• Techniques for avoiding and handling these barriers

Giving and Receiving Feedback

LH13001 – 20 mins (No Assessment)

Description: Why do we find it so difficult to tell employees (and family and friends for that matter) that they are doing something wrong and need to change? We'll help you to become better at both giving and receiving feedback to make these scenarios easier to manage. 

At the conclusion of this course you should have:

• Learned how to give feedback to others.
• Examined two simple tricks to avoid getting into a feedback fight.
• Discovered why feedback is never a one-way street.

Communication Styles and Emotional Intelligence

LC25116 – 5 mins (No Assessment)

Description: Communication is vital to a successful career as a manager. Miscommunication happens all the time, and it can seriously get in the way of your success. However, everyone can improve communication skills. There are a few basic principles that can make you a better speaker and listener.

At the conclusion of this course you should have:

• Some basics of effective communication
• Some facts about emotional intelligence

Conducting Effective Meetings

LC75326 – 10 mins (w/Assessment)

Description: Leading meetings is an important part of a manager’s job responsibilities.  Because so much time is spent in meetings its critical managers have the skills to conduct effective meetings. 

At the conclusion of this course, you should be able to:

• Implement effective techniques to prepare for meetings
• Utilize methods for conducting meetings
• Employ a meeting follow-up process

Making Meetings Matter

LH16001 – 60 mins (w/Assessment)

Description: The best way to enhance productivity, increase engagement, and make work fun again, is to change the way all those meetings we spend so much time in are designed, led, and experienced. This course can help with that.

At the conclusion of this course you should have:

• Discovered how to make your meetings more engaging and gain more value from your discussions.

Manage Meeting Personalities

LH16002 – 5 mins (w/Assessment)

Description: In a workplace, in a meeting room, not too far away, is the ‘Meeting Squad’. 7 of the most deadly and dangerous meeting assassins are preparing to do battle with creativity and productivity. Discover how to combat these and maintain maximum productivity.

At the conclusion of this course you should have:

• Learned how to manage any difficult people within meetings so that you can remain in control and the meeting has maximum productivity. 

Keys to Lively and Effective Meetings

LC25045 – 10 mins (No Assessment)

Description: Meetings can be a slow death of boredom and distraction. We have all had this experience at one time or another in our professional lives. Such meetings usually seem like time-wasters and are seldom productive. However, if done correctly, meetings can be a valuable way to give and receive important information. When you understand how to engage and interest the people with whom you are meeting, you will be able to make this a vital part of your team’s work. 

At the conclusion of this course you should have:

• The three principles of effective meetings
• The purpose and effectiveness of four different types of meetings

Leading Team Meetings

LC25097 – 10 mins (No Assessment)

Description: Do you know how to facilitate team meetings without coming across as bossy or demanding? Successful managers know how to inspire groups to reach a consensus by acting as an impartial facilitator.  This helps set the team up for success, allowing them to work together towards a solution.

At the conclusion of this course you should:

• Know why it’s important to facilitate team meetings as an impartial participant, including what not to do and what to do to
• Learned about how to implement decision-making techniques to lead groups to consensus

Identifying the Causes of Conflict

LC25247 – 10 mins (No Assessment)

Description: There are many potential root causes for conflict—basically, anything that leads to a disagreement could be a cause. Conflict is common to organizations, especially larger ones, but some companies have more than others. If you understand the common ways in which conflict can bloom, and the potential outcomes for disagreements, you will be better equipped to prevent this issue from getting in the way of your operations. 

At the conclusion of this course you should have:

• The five primary causes for conflict in the workplace
• Different outcomes into which a conflict might resolve

Thomas-Kilmann Conflict Model

LC25258 – 10 mins (No Assessment)

Description: The Thomas-Kilmann Conflict Model is a model that will bring you a tremendous amount of help as you learn to deal with conflict in a more productive and intentional way. This model encourages you to think about what you are trying to accomplish when you get into a conflict, allowing you to implement strategies that will allow for an optimal outcome.

At the conclusion of this course you should have:

• Five specific conflict handling strategies, and how they are approached within the Thomas-Kilmann Conflict Model 

Managing Conflict

LC25275 – 10 mins (No Assessment)

Description: Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it will be up to you to manage it in an effective and professional manner. 

At the conclusion of this course you will know:

• The importance of managing conflict
• Some effective conflict management techniques
• Several difficult personality types
• How to work with difficult people

Productive Conflict Resolution - An Introduction

LC25282 – 10 mins (No Assessment)

Description: When conflict is present in an organization it can cause stress and uncertainty. By reframing how employees think about conflict, and by using team agreements to put a framework for dealing with conflict in place, much of that stress can be redirected into productivity.

At the conclusion of this course you should have:

• Defined conflict and about different ways an organization can deal with conflict
• Gained examples of team agreements useful in productive conflict-resolution 

How to Avoid and Manage Conflict

LC75322 – 10 mins (w/Assessment)

Description: As a manager, you need to manage unhealthy conflict between employees, because it can create a stressful and unproductive work environment. Here’s what you need to know to avoid conflict in the first place, as well as ways to deal with conflict should it erupt.  Workplace conflict is a common occurrence and happens everywhere. In the right environment, healthy conflict can lead to innovation and better decisions. 

At the conclusion of this course, you should have:

• An understanding of the benefits of coaching employees
• Apply the primary coaching skills
• Utilize a predictable coaching model

Managing Conflict in the Workplace

LC25283 – 10 mins (No Assessment)

Description: Dealing with conflict at work can be uncomfortable, frustrating, and tiring. However, conflict isn't necessarily a bad thing—it can help your team and company grow and improve. How you manage it can determine the success of the team, idea, or product. There are different managerial decisions you can make to diffuse and work through conflict, and different styles of managing conflict. In this course, you will learn about ways of managing organizational conflict, conflict management styles, and other considerations that must be made when addressing conflict in the workplace.

At the conclusion of this course you should have:

• Understood why conflict is sometime important to organizational growth and how it can be managed in the workplace

Win-Win Negotiations for Conflict Resolution

LC25284 – 10 mins (No Assessment)

Description: In this module, we'll focus on specific steps that you can use in a Win-Win Negotiation Process. The phrase “win-win” is used to describe the collaboration strategy in the conflict model. This module shares many strategies for working through a conflict situation to get a win-win, and equips participants to lead win-win negotiations to reach resolutions. 

At the conclusion of this course you should have:

• Defined a win-win negotiation, as well as the six steps of collaborative conflict management

Understanding Conflict in the Workplace

LC25287 – 15 mins (No Assessment)

Description: Most people are uncomfortable with conflict, but is conflict always bad? There are different types of conflict, resulting in pros and cons within an organization. Perhaps the most important thing to realize is that managing conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and fostering a positive work environment.

At the conclusion of this course you should have:

• Understood organizational conflict
• Learned how conflict can both benefit and harm an organization, and how negotiation is an effective way to decrease conflict. 

Conflict Management

LH10009 – 15 mins (No Assessment)

Description: While business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this conflict management course. 

At the conclusion of this course you should have:

• Learned more about managing, controlling and harnessing conflicts.

What is Diversity and Inclusion?

LC10111 – 10 mins (w/Assessment)

Description: Have you ever wondered how your unique experiences—and the perspectives they lend—make you an asset to your work environment? Maybe you’ve never considered that each person’s uniqueness could be their most important resource when working on a team. In this course, you’ll learn the effect of knowing your own unique value, as well as that of others.

After completing this course, you will understand:

• The difference between diversity and inclusion
• The definitions of diversity and inclusion
• The value of knowing your own diversity as well as that of others

Your Unique Diversity in the Workplace

LC10112 – 20 mins (w/Assessment)

Description: In this course, you’ll learn there's no one else in the entire world that has the very same attributes as you. This makes you uniquely qualified to offer your attributes in your workplace, resulting in a positive work environment.

After completing this course, you will understand:

• How your unique diversity benefits the workplace
• How to identify your unique diversity
• What are the various unique attributes of yourself and others

Identifying Diversity in Others

LC10113 – 20 mins (w/Assessment)

Description: Learn how and why working with a team of diverse individuals can lead to the best results.

After completing this course, you will understand:

• How the diversity of others benefits the workplace
• How to identify the identify the diversity in others 

Leveraging Diversity and Strengths in the Workplace

LC10114 – 20 mins (w/Assessment)

Description: Now that you understand the importance of the diversity of others and what each person brings to the workplace, let’s learn how to leverage each other’s strengths in order to build a better work environment. 

After completing this course, you will understand:

• How to leverage the diversity in others for better outcomes and solutions
• Why diversity is beneficial to your organization

Leading A Diverse Workforce, Part One

LC25037 – 10 mins (No Assessment)

Description: Today’s workplace, like society itself, is more like a tossed salad than a melting pot. The concept of diversity as it is applied to a work group has no universal meaning. It means many things to different people. However, the importance of diversity in the workforce is clear. By understanding more about what diversity is and its benefits to your company, you will be able to foster a stronger, more diverse workforce. 

At the conclusion of this course you should have:

• Knowledge of diversity and its value to the workforce
• Ability to recognize the different types of diversity you have in your own organization as well as why that diversity is critical for success

Leading A Diverse Workforce, Part Two

LC25038 – 10 mins (No Assessment)

Description: We know the importance of diversity in the workforce and its benefits to you as a manager, your company, and your team. But how can supervisors and managers actively promote diversity within the workplace? Not only must we make a commitment to diversity, it is also necessary to improve our own cultural awareness.

At the conclusion of this course you should have:

• An understanding of the commitment to diversity 
• The ability to promote diversity within your work place 
• Become familiar with various methods you can employ to increase your own cultural awareness
• The ability to recognize how you can promote diversity within your own company

Disabilities - Opening Doors to All Candidates

LC25204 – 15 mins (No Assessment)

Description: The goal of the hiring process is to attract and identify the individual who has the best mix of skills and attributes for the job. Ensuring that all qualified individuals can participate in the process is key to achieving this goal. By examining hiring procedures and implementing some simple steps, employers can widen their pool of potential talent and ensure that they do not miss out when the best candidate happens to have a disability. 

At the conclusion of this course you should have:

• General guidelines for sensitivity to disabled applicants
• The basic rules for supplying accommodations to disabled employees
• The process for interviewing candidates with disabilities

Preventing Workplace Discrimination and Harassment for Employees

LC10062 – 30 mins (w/Assessment)

Description: Every employee has the right to come to work and do their job without being treated unfairly. There are a number of laws designed to protect individuals from discriminatory employment practices as well as harassment and retaliation; specifically if it’s based on an individual’s membership in any protected group. This course discusses the laws that protect individuals from discriminatory employment practices, harassment and retaliation. 

At the conclusion of this course, you will be able to:

• Define the five laws designed to protect employees from discrimination, harassment and retaliation in the workplace.
• List the protected groups under the five laws.
• Recognize the difference between harassment and discrimination.
• Define these terms when used to describe retaliation: adverse action, covered individual and protected activity.

Preventing Workplace Discrimination and Harassment for Managers

LC10063 – 30 mins (w/Assessment)

Description: Outlined in this course are the laws that protect individuals from discriminatory employment practices, harassment and retaliation. This course also provides specific guidelines for an effective complaint procedure in your organization. 

At the conclusion of this course, you will be able to:

• Define the five laws designed to protect employees from discrimination, harassment and retaliation in the workplace.
• List the protected groups under the five laws.
• Discuss the difference between harassment and discrimination.
• Explain what constitutes a tangible job impact.
• And define these terms when used to describe retaliation: adverse action, covered individual and protected activity.

Understanding Sexual Harassment - What Everyone Needs to Know

LH40029 – 10 mins (w/Assessment)

Description: Harassment is unwelcome conduct from a boss, co-worker, and group of co-workers, vendor, or customer whose actions, communication, or behavior mocks, demeans, puts down, disparages, or ridicules an employee. Unlawful workplace harassment occurs when enduring offensive conduct becomes a condition of employment or the conduct creates a hostile work environment. In this course, we will define sexual harassment, review reporting procedures, protection against retaliation, and understand how the law provides protection in the workplace.

At the end of this course the learner should understand:

• Define sexual harassment
• Review reporting procedures
• Review protection against retaliation
• Understand how the law provides protection

Sexual Harassment Prevention for Employees

LC10066 – 15 mins (w/Assessment)

Description: This course discusses the importance of a sexual harassment free workplace and how it impacts a company as a whole.  In addition, the basic fundamentals of anti-harassment and discrimination policies and law is discussed to inform employees what is expected of their conduct.

Upon completion of this module, participants will understand:

• Importance of a sexual harassment free workplace
• What constitutes sexual harassment
• The basic fundamentals of an anti-harassment policy

Email Management and Ethics

LC16014 – 30 mins (w/Assessment)

Description: The main advantage of email is the speed with which we can communicate. With the click of a button, we can share documents, presentations, proposals, even photos. But along with the advantages, comes some potential pitfalls. This course will look at some best practices for using email at work so you can avoid these disadvantages.

After completing this course, you will understand:

• Correct business writing and etiquette in crafting emails.
• Privacy and security in email usage.
• And corporate email policies and legal issues.

Applying Management Styles in an Organization

LC25123 – 5 mins (No Assessment)

Description: This course discusses the proper application of different management styles within an organization by examining Ken Blanchard’s Situational Leadership Model. 

At the conclusion of this course you should have:

• How to apply certain management styles
• How to tell which style would be most effective for the situation
• How to understand the proper application of management styles, especially in an HR environment
• How and when you might use each style when managing people

Dealing with Performance Issues

LC25170 – 10 mins (No Assessment)

Description: Dealing with employees who are underperforming in their jobs is perhaps the most difficult jobs you'll undertake, but it is a necessary one. What protocol exists for disciplining employees with performance issues? There are several types of discipline and dispute resolutions that management can utilize to address employee performance issues.

At the conclusion of this course you should have:

• The types and processes that address employee performance issues
• The steps of progressive discipline
• The seven tests of just cause
• Other options for handling continuing employee performance issues

Constructive Feedback

LC25002 – 5 mins (w/Assessment)

Description: Giving feedback and constructive criticism is a vital part of any managerial role.  When you withhold criticism, problems persist, and an atmosphere of “holding back” is created.  Conversely, being open and honest with your workers demonstrates genuineness and builds trust.  People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement.

At the conclusion of this course:

• This course presents tips for preparing to deliver feedback as well as handling employee responses to criticism. 

Defending Against Reverse Delegation

LC25005 – 10 mins (w/Assessment)

Description: It’s not unusual for employees to try to give delegated work back to their managers to complete. Sometimes this happens because employees are inadequately trained, are afraid of making mistakes, want to spread the blame if things go wrong, or are reluctant to trust their own judgment. With the right techniques, you can ensure that your employees have the abilities and confidence necessary to complete the tasks you have delegated to them. Once you have completed this course, you will know how to: delegate assignments properly to prevent them from bouncing back to you, handle employees’ concerns about delegated assignments, and you will understand effective methods for managing workers who fall short of your expectations.

Once you have completed this course, you will know how to:

• Delegate assignments properly to prevent them from bouncing back to you
• Handle employees’ concerns about delegated assignments, and
• You will understand effective methods for managing workers who fall short of your expectations

Delegating Authority

LC25006 – 10 mins (w/Assessment)

Description: In this course, we will examine the importance and consequences of delegating. Most managers are too busy to deal with every aspect of a company all the time, especially if that company is in a period of growth. Therefore, it is important to be able to delegate—that is, hand some responsibility to other employees. Some managers are reluctant to trust others with authority. If you’ve experienced this, strive to overcome your misgivings and allow other people to make decisions that affect your company. When you do so, you must understand the ramifications of delegating that authority.

Upon completion of the course, you will have learned about the:

• Structural definitions of authority, responsibility and accountability.
• Qualities that make up an effective delegator. 
• Objections that prevent managers from delegating.

Developing Management Skills

LC25007 – 10 mins (w/Assessment)

Description: If you are taking this course, then you have recently been promoted to a management position. Congratulations! The first thing you probably will notice in your new job is that the skills required to succeed are different and perhaps more taxing than the skills required in your previous position. A manager must have technical knowledge of his or her field, but a manager must also be a human resources expert. In this course, we will talk about the skills you need to succeed as a manager.

In this course, you will learn about:

• The technical, human relations, and conceptual skills required in a management position.
• The difference between a front-line perspective and a management perspective.
• The importance of employee respect and the qualities that employees most respect in a supervisor or manager.

Principles of Planning

LC25010 – 10 mins (w/Assessment)

Description: Goals are like the destinations on a road map. Plans are the routes you take to reach those destinations. Once you’ve decided what you want to do, it’s time to develop plans to get you from where you are now to where you want to be in the future. With the right balance of pragmatic considerations and teamwork, your organization will be able to make plans effectively.

In this course, you will learn about:

• The four-step method for creating an effective plan.
• The importance of teamwork and individual investment in creating plans.

Setting Sound Goals

LC25011 – 9 mins (No Assessment)

Description: Successful plans start with clear goals. The most successful organizations have a clear sense of where they want to go and how they want to grow their abilities. However, setting goals must be a careful, deliberate process. With the right tools, the goals you set will burgeon into effective planning which will help nurture your company into greater and greater success.

After completing this course you should be able to:

• Understand the qualities of managers who set effective, meaningful goals
• Learn the characteristics of the goals you want to set
• Use the guidelines for prioritizing the goals you have set

Feedback and Non-Verbal Communication

LC25018 – 7 mins (No Assessment)

Description: Communication could be defined as the act of transferring a message and its meaning to one or more people. This sounds simple, but in the real world, communication can pose major challenges. In two-way communication, the parties alternate the roles of receiver and sender, exchanging messages through assorted barriers. Feedback enables each party to confirm the other’s meaning and work toward understanding, while nonverbal communication helps lower the barriers to conveying and receiving meaning.

In this course you will learn:

• The importance of feedback within a conversation.
• Basic details about non-verbal cues that can help you communicate better with your employees

Management, Communication and Growth

LC25020 – 8 mins (No Assessment)

Description: Welcome to management! As you are probably already aware, your new position will bring with it new privileges and new responsibilities. This may be the first time you will be asked to handle the kind of requirements your job will ask of you. There is no magic trick to being a good manager; but with the right attitude and an open, communicative nature, you will be successful with your new authority.

After completing this course you should be able to:

• Understand the basic nature of being a manager or supervisor
• Know the personnel difficulties you might face, and how to handle them
• Use the techniques for becoming familiar with a new team of employees
• How to reflect on the qualities of a good management style

Performance - Goal Setting

LC25067 – 10 mins (No Assessment)

Description: Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance. Setting goals is an excellent strategy for achieving and measuring good performance. However, there are right and wrong ways to set goals; if done incorrectly, the goals you set for your team may be frustratingly unattainable or too easily achieved. Therefore, the right goal-setting techniques are vital to your success as a manager.

At the conclusion of this course you should have:                     

• The SMART acronym and the definition of its components                                                                     
• An understanding of how this acronym applies to your duties as a manager

Tools and Knowledge for Successful Plans

LC25074 – 10 mins (No Assessment)

Description: No business survives on improvisation alone. The most successful companies and businesses have detailed plans guiding their operations and goals at every level, from small front line teams to the highest levels of management. As a manager, you are heavily involved in the planning process. It is important that you understand how plans should be made to help attain the goals for success and growth.

At the conclusion of this course you should have:

• The common errors made in planning
• The five steps of proper planning
• The relationship among strategic, tactical, and operational planning
• Some guidelines for making decisions within your plans

Rational Decision-Making

LC25079 – 5 mins (No Assessment)

Description: We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform our tasks and how to confront issues that arise. As with anything else, there is a right way and wrong way to make decisions. Without understanding how to approach your decisions rationally and objectively, you are setting yourself up for failure.

At the conclusion of this course you should have:

• The definition of rational decision making, and
• The six steps of the rational decision making process

Coaching Skills

LH10006 – 20 mins (w/Assessment)

Description: Effective coaching is about helping all people reach their full potential, in any area of their lives and for the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach.

At the conclusion of this course you should have:

• Gained an understanding of "FACTS coaching" and explored the individual concepts of the FACTS approach in more details.

Performance - Coaching Conversations

LC25085 – 10 mins (No Assessment)

Description: Coaching conversations can be an unpleasant part of a manager’s job. Not many people like to hear that they are not performing adequately. Managers tend to fear these conversations, worried that the conversation will turn highly personal and ugly. Although providing negative feedback is unavoidable, there are ways to make the conversation smoother and more productive in the long term.

At the conclusion of this course you should have:

• Some fundamental concepts of proper communication
• A good performance improvement method for you to follow
• Some tips to make your improvement method more effective

Managing Team Development

LC25268 – 10 mins (No Assessment)

Description: Teams are groups of individuals who have come together under a common goal. For a team to function well, the members must develop personal relationships with each other, and as we all know, relationships do not happen overnight. There is a series of phases that happen before people make that kind of connection with each other. It is part of your job to guide and develop these connections.

At the conclusion of this course you should have:

• The four stages of team development
• How to help implement each stage

Managing Teams

LC25269 – 10 mins (No Assessment)

Description: Teams can be complicated things with a lot of different moving parts. The most important thing to managing a team is to have set expectations for how the group will work together. The more you work to help set and accept these expectations, the more smoothly the team will function.

At the conclusion of this course you should have:

• Understood the ways team organization can lead to success
• How to conduct team meetings
• How to handle common conflicts and difficulties within a team

Why Teamwork Works

LC25270 – 10 mins (No Assessment)

Description: The most important thing to remember about teams is that they are made up of individual people. These people each have their needs and perspectives. When team members’ values align, the rewards are substantial, but when there is trouble, the team can be more trouble than it’s worth. As a manager, you should understand what the most effective teams look like.

At the conclusion of this course you should have:

• The basic factors of team effectiveness
• How to promote team cohesiveness
• Some common obstacles to effective teamwork

Performance and Feedback Coaching

LC75321 – 10 mins (w/Assessment)

Description: According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their personal and professional potential. This is particularly important in today's uncertain and complex work environment. This course is designed for managers seeking new approaches to enhance employee performance. Coaching is a powerful leadership style that moves away from telling people what to do and fixing problems. Instead, questioning by the manager taps into the employee’s problem solving abilities, motivation and commitment.

At the conclusion of this course, you should know:

• The benefits of using a coaching leadership style
• Apply primary coaching skills

Emotional Intelligence

LH10011 – 30 mins (No Assessment)

Description: Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.

At the conclusion of this course you should have:

• Discovered the importance of emotions.
• Gained improved levels of self-awareness and social-awareness.
• Made improvements in your self-management and relationship-management.

Creative Problem Solving

LH10013 – 10 mins (No Assessment)

Description: Break free from conventional thinking to find innovative solutions to challenges using our Creative Problem Solving course!

At the conclusion of this course you should have:

• Gained an understanding of what creative problem solving is.
• Explored the four key principles of CPS in detail.
• Learned about a practical tool that you can use to increase your very own eureka moments where you work.

The Public Speaking Guru - Confidence Builder

LH10017 – 10 mins (w/Assessment)

Description: This course will give you the tools to build your public speaking confidence and overcome your stage fright. You can use it to help yourself feel more prepared for your work speeches or presentations.

At the end of this course, the learner should understand:                                                                                              

• Background on anxiety and stage fright
• How knowledge and preparation can allay your fears
• Tips and tricks to build confidence

The Public Speaking Guru - Presenting with Impact

LH10020 – 20 mins (w/Assessment)

Description: As the course explains, most people are afraid to speak in public. Great presenters, like great communicators didn’t start out that way. They honed their skills over time, through training and practice. This course will give you the skills and techniques to do the same. During this course you’ll acquire new presentation skills used by the world’s best public speakers. Skills you can practice and use to improve your own presenting prowess. You’ll also find out how you can overcome your own nerves using simple techniques. And finally, when you’ve mastered your new presenting skills and tamed your public speaking nerves, we’ll share our secret formula for creating the perfect presentation.

Outcomes:

• The Importance of Public Speaking
• 6 Skills to Create Powerful Presentations
• Overcome the Fear of Public Speaking
• The 10-20-30 Rule

Presenting with Power

LH10005 – 30 mins (w/Assessment)

Description: The ability to give an effective presentation in the workplace is a crucial skill that every employee should possess. If your career matters to you, you need to develop your presentation skills. By demonstrating that you can deliver a well-constructed, confident presentation in front of a group of colleagues, you gain an advantage others. This course will give you the skills and techniques to present with power.

At the conclusion of this course you should have:

• Acquired new presentation skills used by the world’s best public speakers
• Learned skills you can practice and use to improve your own presenting prowess.
• Found out how you can overcome your own nerves using simple techniques
• Discovered our secret formula for creating the perfect presentation.

Personal Social Media Use at the Workplace

LC75602 – 7 mins (w/Assessment)

Description: If you use your work computer to check your social media accounts, be aware that anything done on a company-owned computer is owned by the company; it can be monitored at any time just as the company can monitor personal emails on the company account. Some companies’ policies allow management to ask for an employee’s password, and the legality of this practice is still being decided in many states.

After completing this course, you will be able to:

• Follow best practices when using social media at work for personal use
• Identify the risks accessing social media in the workplace and potential vulnerabilities it may cause
• Understand the negative impact of excessive use
• Describe the repercussions for careless use

Using Social Media to Represent Your Employer

LC75603 – 7 mins (w/Assessment)

Description: Sometimes, employees handle corporate social media accounts, or speak on behalf of the company online (even if this does not occur through an official corporate account). In such circumstances, employees must act carefully and responsibly to protect the company’s reputation, social network and partnerships.

After completing this course, you will be able to:

• Understand responsible corporate social media engagement and discourse
• Describe the importance of following your employer’s business conduct guidelines while publishing content on social media
• Explain the importance of responsible, open exchange, and the benefits of contributing positive, brand-focused dialog in a responsible way

Consequences for Careless Social Media Use in the Workplace

LC75604 – 10 mins (w/Assessment)

Description: A 2016 report estimates there are 2.3 billion social media users. There is concern that too few companies are focusing on the risks associated with social media in the workplace. Employers must recognize the risks and take steps to effectively manage them.

After completing this course, you will be able to:

• Understand why employers are concerned about careless use of social media
• Explain if an employer can legally terminate an employee for their online behavior
• Identify actions labeled as careless use of social media
• Recognize the risks of social media and the ways to minimize these risks