Information Technology Services | OCTC

COVID-19 Updates

See KCTCS e-mail and Blackboard for updates from instructors.

Stay Healthy. Stay Informed. Find  facts and resources  about the Novel Coronavirus and OCTC COVID-19 Updates

Information Technology Services

The Office of Information Technology Services maintains all faculty and staff computers as well as all on-campus computer labs. We ensure that the college's computer use policy is enforced.

All campus locations provide wireless internet access. This access is available by simply connecting to the KCTCS-GUEST wireless network. There is no username or password required. While you are welcome to bring devices such as laptops and smartphones from home, we cannot troubleshoot hardware or software that does not belong to the college. 

Do you need help with a software application?  Please visit their website or contact them for tutorials and technical support.


Cengage (MindTap/SAM)

McGrawHill (Connect/LearnSmart)

Microsoft Office

Pearson (MyLabs)

Do you need to clear your browser's cache, history, and cookies?

If you are experiencing problems with a website, one of the first things you should do is clear your browser's cache, cookies, and history.

After clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

internet ExplorerInternet Explorer 11

  1. Click Tools (via the Gear Icon at the top right of browser), expand Safety and select Delete Browsing History.
  2. Uncheck Preserve Favorites website data, and check Temporary Internet files, Cookies and website Data, and
  3. Click Delete.

Microsoft EdgeMicrosoft Edge (Windows 10)

  1. Click the Hub icon.
  2. Click the History icon.
  3. Click the link labeled Clear all history.
  4. Check the boxes for each item you want to clear.
  5. Click the Clear button.


  1. Click the Settings icon that appears to the right of the address bar. In the newer versions of Firefox, this appears as three horizontal lines.
  2. Click Options.
  3. Select the Privacy tab on the left side of the screen.
  4. Click "clear your recent history".
  5. Click the arrow icon next to Details and select the items you would like to clear.
  6. Change the "time range to clear:" to Everything.
  7. Click Clear Now.


  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty
    the cache, Delete cookies and other site and plug-in data
    From the Obliterate the following items from: drop-down menu, you can choose the period of
    time for which you want to clear cached information. To clear your entire cache, select the beginning
    of time
  3. Click Clear browsing data.


  1. From the Safari menu, select Reset Safari... .
  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove
    all website data
    covers both cookies and cache.

There are many locations where computers are available for student use at Owensboro Community & Technical College. In addition, all campus locations are equipped for wireless Internet access.

All computing resources at OCTC must be used in accordance with the Computer Use Policies as indicated below. Violation of these rules may result in the loss of computing privileges.

Main Campus Open Labs

Cyber Center
Location: Library, 1st Floor
Hours: Monday-Thursday: 7:45 a.m. - 5:30 p.m., Friday: 7:45 a.m. - 4:30 p.m., Saturday-Sunday: Closed
Computers available: 60
Software installed:

  • Windows 10 Education
  • Office 2016 (Word, Excel, Access, Powerpoint, and Publisher)
  • Latest versions of Google Chrome, Mozilla Firefox, Internet Explorer and Microsoft Edge
  • All necessary plugins for Pearson Labs products (i.e. MyMathLab, MyITLab, MyWritingLab, etc.)

Location: LRC , Room 105
Hours: Monday-Thursday: 7:45 a.m. - 5:30 p.m., Friday: 7:45 a.m. - 4:30 p.m., Saturday-Sunday: Closed
Computer available: 24
Software installed:

  • Windows 10 Education
  • Office 2016 (Word, Excel, Access, Powerpoint, and Publisher)
  • Latest versions of Google Chrome, Mozilla Firefox, Internet Explorer and Microsoft Edge
  • All necessary plugins for Pearson Labs products (i.e. MyMathLab, MyITLab, MyWritingLab, etc.)

SouthEast Campus

Room 260
Hours:Mon - Fri 8:00a.m. - 4:00p.m.
Computer available: 14
Software installed:

  • Office 2016 (Word, Excel, Access, Powerpoint, and Publisher)

Downtown Campus

Hours: Mon, Wen, and Fri 7:30 a.m. - 3:30 p.m.
Tues and Thur 7:30 a.m. - 4:00 p.m.
Computer Available:6
Software installed:

  • Office 2016 (Word, Excel, Access, Powerpoint, and Publisher)

These policies apply to the use of all Owensboro Community Technical College computing resources. Access to computing resources is a privilege to which all employees and students are entitled. Certain responsibilities accompany that privilege and understanding them is important for all computer users. Users are responsible for following the rules listed. Violation of these rules may result in the loss of computing privileges.

  • Users must comply with all local, state, and federal laws, which include copyright laws.
  • Users must refrain from using computer resources in ways that are unlawfully harassing to others. This would include pornography.
  • Computer accounts and passwords are assigned to individual users and should not be shared with others.
  • Use of or access to another person's account is prohibited except for when faculty need access to grade homework.
  • Use of computing facilities for private business purposes unrelated to the mission of the college is prohibited. Personal use for non-commercial purposes may be appropriate.
  • Users should be aware of computer viruses and other destructive computer programs, and take steps to avoid them.
  • Users must refrain from intentional disruption or monitoring of electronic communications.
  • Students should not download or install software on any computers.
  • Students should save files toa flash drive. Students should not save files to the local hard drive.
  • Students should refrain from printing material that does not relate to class work.
  • The user should be aware that OCTC's computing resources, including software such as electronic mail, are not necessarily secure or private.
  • Users should regularly delete unneeded files from their accounts.

In addition to these guidelines, KCTCS has adopted and approved institutional computer usage policies. All employees and students are required to adhere to all KCTCS computer usage guidelines. 

KCTCS Information and Information Technology Responsible Use Policy

KCTCS E-mail Policy

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. Before that they have access to student self-service (aka Peoplesoft or PS).

Before enrolling, the student account will have Applicant or Not-Enrolled. A student with this status has access to Peoplesoft but not an email account.

If a student reports that they can log into Peoplesoft but when they go into email they get an error stating the mailbox is not available, they either have not enrolled, just enrolled or are enrolled in a non-credit class.

Students who are enrolled in a current or future term have access to Email and Student Self-Service and continue to have access through the end of the last term in the next calendar year after their enrollment. That is, a student who enrolls in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

This also applies to recent Graduates. That is, a student who enrolls in and graduates in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

Office 365 Pro Plus is now FREE to KCTCS students

All KCTCS students who are currently enrolled in a course are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones. The software will continue to work as long as you are enrolled in at least one class at a KCTCS college.

Install Office 2016 on your PC or Mac

1.Sign into your KCTCS student email 
2.Click the gear icon beside your name at the top right, then choose "Office 365" located under "Your app settings". (Before installing please review the system requirements for Office 365)

Picture of the Office 365 settings menu

3.Click the "Install options" button.

Picture of the Install Options button

4.Click the "Install Office" button.

Picture of the install office button(However, if you need different options, click the "Install options" button. 

Picture of the install options buttonSelect the options you need.  Click the "Install Office" button.)

Picture of the Office options and the Install Office button

5.If prompted to save or run the application, choose Run.
6.Follow the on screen prompts to install Office.
7.After Office is installed, if prompted to log in, use your KCTCS email address and password.

Install Office on your Apple or Android device

1.Download the Office Mobile app from the app store.
2.Open the app and sign in with your KCTCS student email and password.

Do you have questions about Office 365? If so, please review our FAQs for answers!

Student Office 365 FAQs

Faculty & Staff Office 365 FAQs


Your student user name and password gives you access to your student records, student email, Blackboard and some library resources. It is important that you keep this information secure. Do not share it with anyone.

Your user name is usually your first initial, your last name, and four digits (e.g. jsmith0001). You are allowed to choose your password. 

When you change your password or set a new one, it will need to be at least 12 characters long.

Passwords will no longer require complexity such as the addition of upper case letters, numbers or special characters. You’ll still be able to use any of them, but we encourage you to use an easy to remember passphrase that has meaning to you. We’ll also be adding a new layer of protection that will help you select a secure password.

Passwords containing your first name, last name, or user name will be rejected. You should not use your birth date, anniversary or other information that may be easily obtained as part of your password.

Students are required to change their password every 180 days. If a password is not reset within 180 days, it will expire and you will need to be reset to access the account. You may reset your password online through the 

User Account Center   or call the Go KCTCS! Student Helpdesk at 1-855-5GO-OCTC (1-855-546-6282). In order to use the User Account Center, you must have a valid Home Email Address (other than your KCTCS email address) on file in Student Self-Service because the User Account Center will send a password reset code to that email address. If changing your password online through the User Account Center it is recommended that you use Internet Explorer, and not Mozilla Firefox or Google Chrome. Students may also reset their password by using any campus computer, pressing ctrl+alt+delete, and following the "Change a Password" menu option.


  • From Settings, select Mail Contacts Calendar
  • Select Add Account
  • Select Microsoft Exchange as the account type
  • Enter your email address in both the Email Address and Username fields
  • Enter your password in the Password field
  • If prompted that settings could not be determined, click Continue
  • If asked for server name, enter
  • Save the configuration

iPhone Reconfiguration

  • After your mailbox has been upgraded, open the Mail app on your iPhone.
  • You will receive an error Cannot Get Mail: The username or password is incorrect
  • Click Settings, Mail Contacts Calendar
  • Change Server to
  • Ensure Username is set to your full email address
  • Click Done
  • Allow time for the device to verify settings, and then exit to the home screen. After opening the mail app, it will need time to resynchronize content.
  • If mail is still not being delivered to your device, you may need to go through the full setup using the instructions below, depending on your device type.

Android Phones

  • Navigate to Account Settings, and select Add Account
  • Choose Microsoft Exchange ActiveSync or "Corporate"
  • Enter your email address and password and select Manual Setup
  • If prompted to accept the Activation Agreement, select Yes
  • When prompted to enter Domain, scroll to the bottom and select Manual Setup
  • Enter in the Exchange server field
  • If prompted that " must be able to remotely control security features", select Yes
  • Set any account options required
  • Name your account
  • If prompted to "Update Security Settings", click Activate

Note: If you are able to successfully connect an Exchange account on your phone, but your email and contacts are not syncing with your device, your company may have a security policy that prevents syncing.